Q: How long do packages take to arrive?
A: Processing time is 1 to 3 business days. Business days do not include weekends. Via USPS Standard First Class Mail, shipping takes 3 to 7 business days. Via USPS Express Mail, shipping takes 2 to 5 business days. International shipping takes anywhere from 7 to 21 business days to arrive. We do NOT drop ship. We pack and ship orders in-house
Q: Do you ship worldwide?
A: Yes, we ship worldwide, with the exceptions of New Zealand and Israel. Unfortunately, COVID-19 regulations are still present at the borders of certain countries
Q: Where do you ship from?
A: Orange County, California, USA
Q: I ordered Express shipping, where is my package?
A: Express shipping does not mean your package will arrive the next day. Please take into account our processing time for orders (1 to 3 business days). We have no control over how quickly USPS delivers packages
Q: Can you lower shipping prices?
A: Shipping rates are created by big corporations, which are outside of our power
Q: My order says it’s delivered, but I don’t have it, where is it?
A: If you are worried your package got lost, file a “missing mail report” via USPS, and they will track it down
Q: How do I find my foundation/concealer shade?
A: Compare the Sunset Makeup shades to other foundations/concealers you’ve used that already work for you. If you bought the wrong complexion shade, and would like a different color, we would be more than happy to send you a new shade if you pay for the shipping fee once more.
Q: Can I exchange a product if it isn’t the right color for me?
A: We accept product refunds (shipping not included) and exchanges if you are unhappy with your item. If your item comes to you broken or shattered, please contact the following email: firstname.lastname@example.org It would be greatly appreciated if proof (pictures of the damaged product) were to be provided! If you bought the wrong complexion shade, and would like a different color, we would be more than happy to send you a new shade if you pay for the shipping fee once more.
Q: My package was returned to the sender. Can you ship it back to me?
A: USPS will mark a package as “return to sender” if you put the wrong shipping address on your order, or if you were not present at the time your package was delivered. If you provide us with your correct shipping address, we can ship out the package to you once more. You will have to pay for the shipping fee
Q: Who can I contact if I have any questions, comments, or concerns?
A: Contact our customer service team at the following email: email@example.com
Q: What are the ingredients in your products?
A: All products are vegan and cruelty free. The ingredient lists for each product are listed in the product descriptions. We are private labeled
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Q: Why am I unable to gain access to your website? A: Using mobile data instead of Wi-Fi will help you gain access