FAQ
𝐒𝐇𝐈𝐏𝐏𝐈𝐍𝐆
Q: Where are your products manufactured?
A: We work with the P.R.C. for private labeled products. Our manufacturers have these established formulas for both our brand and other small businesses. Drop shipping, child labor, and unethical business actions are not things we condone or practice. All manufacturers are certified with safe working conditions. You may see similar products or photos on e-commerce platforms, but it is very important to note the ingredients or manufacturers may not be the same.
Q: How long do packages take to arrive?
A: Processing time is 1 to 3 business days. Business days do not include weekends. Via USPS Standard First Class Mail, shipping takes 3 to 7 business days. Via USPS Express Mail, shipping takes 2 to 5 business days. International shipping takes anywhere from 7 to 21 business days to arrive. We do NOT drop ship. We pack and ship orders in-house.
Q: Do you ship worldwide?
A: The only international areas we ship to are Poland, Greenland, Cyprus, Greece, Japan, Austria, Belgium, Denmark, Iceland, Australia, Finland, France, Germany, Ireland, Italy, Netherlands, Sweden, Switzerland, United Kingdom, Spain, Canada, Bahamas, Jamaica, New Zealand.
Q: Where do you ship from?
A: Orange County, California, USA.
Q: I ordered Express shipping, where is my package?
A: Express shipping does not mean your package will arrive the next day. Please take into account our processing time for orders (1 to 3 business days). We have no control over how quickly USPS delivers packages.
Q: Can you lower shipping prices?
A: Shipping rates are created by USPS, not by Sunset Makeup. Rates are outside of our control.
Q: My order says it’s delivered, but I don’t have it, where is it?
A: If you are worried your package got lost, file a “missing mail report” via USPS, and they will track it down.
𝐒𝐇𝐀𝐃𝐄 𝐌𝐀𝐓𝐂𝐇
Q: How do I find my foundation/concealer shade?
A: Compare the Sunset Makeup shades to other foundations/concealers you’ve used that already work for you. If you bought the wrong complexion shade, and would like a different color, we would be more than happy to send you a new shade if you pay for the shipping fee once more.
𝐑𝐄𝐓𝐔𝐑𝐍𝐒
Q: What is your return policy?
A: Makeup items cannot be returned for sanitary reasons. Store credit will be offered if applicable.
If your item comes to you broken, contact the following email: support@sunsetmakeup.com and provide pictures of the damaged product with your order number.
If you bought the wrong complexion shade, and would like a different color, we will send you a new shade if you pay for the shipping fee.
If you write the wrong address on your order, it will be returned back to our warehouse. If you want it to be sent to you, you will have to cover the shipping fee.
We cannot cancel, refund, or edit your order once it has been shipped.
Shipping charges cannot be refunded, as they are a USPS service, not a Sunset Makeup service.
Q: My package was returned to the sender. Can you ship it back to me?
A: USPS will mark a package as “return to sender” if you put the wrong shipping address on your order, or if you were not present at the time your package was delivered. If you provide us with your correct shipping address, we can ship out the package to you once more. You will have to pay for the shipping fee. If your address cannot be verified, we will issue you product refund(s) excluding the shipping fee.
Q: Who can I contact if I have any questions, comments, or concerns?
A: Contact our customer service team at the following email: support@sunsetmakeup.com
𝐈𝐍𝐆𝐑𝐄𝐃𝐈𝐄𝐍𝐓𝐒
Q: What are the ingredients in your products?
A: All products are vegan and cruelty free. The ingredient lists for each product are listed in the product descriptions.
𝐂𝐀𝐍’𝐓 𝐀𝐂𝐂𝐄𝐒𝐒 𝗪𝐄𝐁𝐒𝐈𝐓𝐄
Q: Why am I unable to gain access to your website?
A: Using mobile data instead of Wi-Fi will help you gain access.