We fulfill and ship orders Monday through Saturday. Processing time takes 1-3 business days.

For Express shipping, orders placed before 1 PM PT (Monday–Saturday) will ship out the same day, provided there are no issues with the order (such as address errors or required verification). Orders placed after 1 PM PT may ship the next business day.

Express shipping does not automatically mean next-day delivery, it means faster processing and delivery. Orders placed before 1 PM PT (Monday–Saturday) will ship out the same day, provided there are no issues with the order (such as address errors or required verification). Orders placed after 1 PM PT may ship the next business day.

Express shipping takes 1–3 business days for delivery after your order has been processed and shipped, depending on your location.

Delivery timeframes shown at checkout are estimates provided by the carrier and are not guaranteed. Once your package has been handed to USPS, delivery speed is determined by the postal service.

Our processing time is 1 to 3 business days, excluding weekends. Shipping via USPS Standard First Class Mail takes 3 to 7 business days, while USPS Express Mail takes 1-3 business days after order has been processed and shipped out, depending on location. International USPS shipping typically takes 7 to 21 business days.

Please note, we do NOT drop ship; all orders are packed and shipped from our warehouse in San Clemente, California.

We ship internationally from United States to the following countries via USPS (some countries only UPS is available): Austria, Australia, Bahamas, Belgium, Canada, Denmark, Finland, France, Greenland, Germany, Iceland, Ireland, Jamaica, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Singapore, Sweden, Switzerland, United Kingdom.

If your country isn’t listed, it’s because carriers experienced issues shipping there, with packages often being returned or lost.

International shipping typically takes 7 to 21 business days via USPS. For faster delivery, International Expedited shipping can be requested for an additional fee, reducing the delivery time to approximately 3 to 4 business days.

At checkout, Sunset Makeup only collects product and shipping fees. Customs duties, taxes, and clearance fees (if applicable) are not included and are the responsibility of the recipient.

If customs fees are not paid and a package is refused or unclaimed, the outcome depends on the carrier:
• USPS shipments will be returned to us.
• UPS shipments may be disposed of by the carrier and not returned.

If a package is successfully returned to us, any return shipping fees, the original shipping cost, and a 25% restocking fee will be deducted from your order total. The remaining balance will then be refunded.

Unfortunately, if a carrier disposes of the package, the order cannot be refunded.

We ship from Orange County, California, USA

Shipping rates are provided by the shipping companies, not by Sunset Makeup. Rates are outside of our control.

USPS will mark a package as “return to sender” if you put the wrong shipping address on your order, or if you were not present at the time your package was delivered. If you provide us with your correct shipping address, we can ship out the package to you once more. You will have to pay for the shipping fee. If your address cannot be verified, we will issue you product refund(s) excluding the shipping fee.

If you experience any delivery issues, first thing to do is the following:

1. Verify Your Shipping Address
   Double-check that the shipping address on your order is correct. Some customers accidentally enter an old address during checkout.
2. Check Around the Delivery Area
   Carriers may leave packages in unexpected spots, such as porches, side doors, garages, mailrooms, or with building management.
3. Ask Household Members & Neighbors
   A family member, roommate, or neighbor may have accepted the package on your behalf.
4. Contact Us and USPS Right Away
   If you’ve completed the steps above and still haven’t located your package, we recommend calling your local USPS right away and emailing us at support@sunsetmakeup.com as soon as possible—just in case your order was delivered to the wrong address and USPS may still be able to retrieve it.

To help us recommend the best shade for your skin, please email us a photo of your face and neck taken in natural daylight. A brief description of your skin tone is also helpful. If you’ve used another brand in the past and had a shade that worked well for you, feel free to share the brand name and shade number so we can suggest the closest match.

How to find your shade:

1. Start by identifying your overall skin depth: light, medium, tan, or dark.
2. Next, determine your undertone (this step is optional if you’re unsure):
   • Cool undertones have a pink or blue hue, and veins may appear blue or purple.
   • Warm undertones have a peach or yellow hue, and veins may appear green or olive.
   • Neutral undertones are a mix of both, with veins that look blue-green.

While we always do our best to recommend the closest possible match, please note that we cannot guarantee a perfect match due to differences in lighting and how colors appear on screens.

Makeup items cannot be returned for sanitary reasons. Store credit will be offered if applicable. If your item comes to you broken, contact the following email immediately: support@sunsetmakeup.com and provide pictures of the damaged product with your order number. If you bought the wrong complexion shade, and would like a different color, we will send you a new shade if you pay for the shipping fee—this applies to skin toned liquid foundation, skin toned concealer, and skin toned setting powder. We have a strict 15-day window in which this service can be used from the date of the purchase. This service can only be used one time per customer. If you write the wrong address on your order, it will be returned back to our warehouse. If you want it to be sent to you, you will have to cover the shipping fee. Sunset Makeup is not responsible for stolen or lost packages if the carrier determines that the order was delivered correctly. Contact your local post office to inquire the GPS drop off location of the delivery. We cannot cancel, refund, or edit your order once it has been shipped. Shipping charges cannot be refunded, as they are a USPS service, not a Sunset Makeup service. This policy is in place because shipping fees are a third-party cost that we cannot recover once the shipping service has been used.

In rare cases, packages may arrive damaged during transit, which can sometimes result in missing contents.

Please file a claim with USPS immediately through the USPS Claims Page and inform us once you have done so. USPS may then request that you bring the package and packaging materials to your local post office for inspection.

If your package arrives damaged, empty, or missing items, please keep:

• the original packaging,
• bubble mailer,
• shipping label,
• and all contents received including the packing slip.

Sunset Makeup products are manufactured in China using formulas customized for our brand. All ingredients comply with FDA cosmetic guidelines, and our manufacturing partners operate certified facilities with standard safety practices.

All products are vegan and cruelty free. The ingredient lists for each product are listed in the product descriptions.

If you experience irritation or an allergic reaction, discontinue use immediately. We recommend performing a patch test before full application. If symptoms persist, consult a medical professional.

Gift cards are delivered by email and include a unique redemption code. Gift card emails are sent separately from order confirmations and are processed manually during business hours.

At checkout, you can choose “I want to send this as a gift” to enter the recipient’s name and email, or leave it unselected to receive the gift card yourself. Gift cards have no expiration date and can be redeemed at checkout by entering the code in the “Discount code or gift card” field.

Please note: Gift cards are non-refundable once issued. Lost, stolen, or unauthorized use of a gift card code cannot be replaced or refunded.

All of our Liquid Foundation and Moisturizing Primer bottles use an airless pump system, which does not have a traditional tube connected to the cap. Instead, as you pump, the product is lifted by a disk that gradually rises from the bottom of the bottle, pushing the foundation upward.

We recommend shaking it well, and allowing a few extra pumps to get the product flowing—especially with first-time use. Holding it upside down and tapping it gently to a soft surface would also help.

This airless pump technology is designed to minimize waste by dispensing nearly all of the product, unlike tube-style pumps that often leave a significant amount of product behind once the bottle starts to run low.

Contact our customer service team at the following email: support@sunsetmakeup.com

You’re also welcome to leave a voicemail or send a text to (888) 398-4102— we’re always happy to assist!