Our gift cards are delivered via email to the email address provided with the order and include a unique code for redemption. The unique code is sent separately than the order confirmation email and is processed manually during business hours to avoid fraud. When purchasing a gift card, you can choose the "I want to send this as a gift" option, which allows you to enter the recipient's name and email address. Alternatively, you can leave this option unselected, and the gift card email will be sent to you at the email address entered during checkout. Gift cards have no expiration date, so they can be redeemed anytime. At checkout, the recipient can simply enter the unique code in the "Discount code or gift card" field to use it. For international clients, please ensure we ship to your country or the recipient's country before purchasing a gift card. Please note: Once a gift card is issued, it cannot be cancelled or refunded. If the gift card code is stolen or used by someone else, we are unable to reimburse or issue a refund.

We work with the P.R.C. for private labeled products. Our manufacturers have established base formulas for both our brand and other small businesses. The final product is customized for Sunset Makeup only. Drop shipping, child labor, and unethical business actions are not things we condone or practice. All manufacturers are certified with safe working conditions. You may see similar products or photos on e-commerce platforms, but it is very important to note the ingredients or manufacturers may not be the same. 

Our processing time is 1 to 3 business days, excluding weekends. Shipping via USPS Standard First Class Mail takes 3 to 7 business days, while USPS Express Mail takes 2 to 5 business days. International USPS shipping typically takes 7 to 21 business days. Please note, we do NOT drop ship; all orders are packed and shipped in-house from California.

We ship internationally from United States to the following countries via USPS (some countries only UPS is available): Austria, Australia, Bahamas, Belgium, Canada, Denmark, Finland, France, Greenland, Germany, Iceland, Ireland, Jamaica, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Singapore, Sweden, Switzerland, United Kingdom. If your country isn’t listed, it’s because carriers experienced issues shipping there, with packages often being returned or lost.

International shipping typically takes 7 to 21 business days via USPS. For faster delivery, International Expedited shipping can be requested for an additional fee, reducing the delivery time to approximately 3 to 4 business days. Sunset Makeup only collects product and shipping fees at checkout—customs and duties fees are not collected. Any customs charges or clearance fees are the responsibility of the recipient.If customs and related fees are not paid (if the order is refused or not claimed), USPS-shipped orders will be returned, while UPS may dispose of the package, resulting in no order delivery or refund. If a package is returned, any additional fees incurred for the return, along with the original shipping fee and a 25% restocking fee, will be deducted. The remaining balance of the order will then be refunded.

Orange County, California, USA

Shipping rates are created by USPS, not by Sunset Makeup. Rates are outside of our control.

Express shipping does not mean your package will arrive the next day. Please take into account our processing time for orders (1 to 3 business days). We have no control over how quickly USPS delivers packages⁣⁣.

If you are worried your package got lost, file a “missing mail report” via USPS, and they will track it down.

Compare the Sunset Makeup skin tone shades to other foundations/concealers you’ve used that already work for you. If you bought the wrong complexion shade, and would like a different color, we would be more than happy to send you a new shade if you pay for the shipping fee once more. *This service is limited to one use per customer and only applies to skin tone shades. The replacement request must be made, and the shipping fee paid, within two weeks of receiving the original order.*

Makeup items cannot be returned for sanitary reasons. Store credit will be offered if applicable. If your item comes to you broken, contact the following email immediately: support@sunsetmakeup.com and provide pictures of the damaged product with your order number. If you bought the wrong complexion shade, and would like a different color, we will send you a new shade if you pay for the shipping fee—this applies to skin toned liquid foundation, skin toned concealer, and skin toned setting powder. We have a strict 15-day window in which this service can be used from the date of the purchase. This service can only be used one time per customer. If you write the wrong address on your order, it will be returned back to our warehouse. If you want it to be sent to you, you will have to cover the shipping fee. Sunset Makeup is not responsible for stolen or lost packages if the carrier determines that the order was delivered correctly. Contact your local post office to inquire the GPS drop off location of the delivery. We cannot cancel, refund, or edit your order once it has been shipped. Shipping charges cannot be refunded, as they are a USPS service, not a Sunset Makeup service. This policy is in place because shipping fees are a third-party cost that we cannot recover once the shipping service has been used.

Sunset Makeup is not liable for any individual reaction to specific ingredients in our products. Each product listing on our website provides a full ingredient list. If you have known sensitivities or allergies to any ingredients, we recommend not using the product and not buying it for your own use. For those with sensitive skin or concerns, we suggest performing an allergy patch test prior to full use. Should any irritation occur, discontinue use immediately. Sunset Makeup does not issue refunds based on reports of allergic reactions to our products. This is due to the individual nature of allergies and sensitivities. By purchasing products from our website, you acknowledge and accept this disclaimer and assume full responsibility for product use at your own risk.

USPS will mark a package as “return to sender” if you put the wrong shipping address on your order, or if you were not present at the time your package was delivered. If you provide us with your correct shipping address, we can ship out the package to you once more. You will have to pay for the shipping fee. If your address cannot be verified, we will issue you product refund(s) excluding the shipping fee.

Contact our customer service team at the following email: support@sunsetmakeup.com

All of our Liquid Foundation products and Moisturizing Primer have an airless pump, that do not have a tube connected to the cap. Instead, the pigment is lifted up from a disk that sits at the bottom of the bottle. Therefore, we recommend storing it upside down, shaking it well, and allowing it time to gather the product.

All products are vegan and cruelty free. The ingredient lists for each product are listed in the product descriptions.

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